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Chillintime Store Shipping Policy
Thank you for shopping at Chillintime Store! We ship globally from China to bring our thoughtful gifts to you and your loved ones around the world. Please read the following shipping details carefully to understand our process, timelines, and related notes.

1. Shipping Coverage

We provide worldwide shipping service. No matter where you are, you can enjoy our curated gifts. Due to international shipping restrictions and logistics limitations, our available product range is limited (we do not sell perishables or items that are difficult to ship internationally).

2. Processing Time

All orders are processed within 2-5 business days after payment confirmation. Processing time does not include shipping time and may be slightly extended during peak seasons (e.g., holidays, promotional events) due to increased order volume.

3. Shipping Time & Methods

Shipping time varies by destination country/region and selected shipping method. Generally, the estimated delivery time is as follows (excluding processing time):
  • Standard Shipping: 10-25 business days (most countries/regions)
  • Express Shipping (optional for eligible countries): 5-10 business days (additional shipping fee applies)
Note: Shipping time may be affected by customs clearance, local logistics delays, or force majeure (e.g., natural disasters, international transportation restrictions). We will provide a tracking number once your order is shipped, so you can check the delivery status at any time.

4. Shipping Fees

Shipping fees are calculated based on the weight of your order, destination country/region, and shipping method. The exact shipping fee will be displayed at checkout before you complete your payment.
We may offer free standard shipping for orders that meet a certain minimum purchase amount (please check our promotional page for the latest offer).

5. Customs & Duties

Please note that international orders may be subject to customs duties, taxes, or other fees imposed by the destination country/region. These fees are the responsibility of the recipient and are not included in the order price or shipping fee. Chillintime Store is not responsible for any customs delays or additional charges.
We recommend checking your local customs regulations before placing an order to understand potential fees.

6. Order Tracking

Once your order is shipped, we will send a shipping confirmation email with a tracking number. You can use this tracking number to check the real-time delivery status on our website or the logistics carrier’s official website.

7. Shipping Issues

If you have not received your order within the estimated delivery time, or if there is any problem with the shipping (e.g., lost package, damaged package during transportation), please contact us immediately at lichun8891@gmail.com with your order number and related details. We will assist you in investigating and resolving the issue as soon as possible.

8. Other Notes

Due to international shipping restrictions, some items may not be available for delivery to certain countries/regions. If an item is unavailable for your destination, it will be clearly marked on the product page, and you will not be able to add it to your cart.
We reserve the right to adjust our shipping policy due to changes in international logistics regulations, carrier policies, or other unforeseen circumstances. Any updates will be posted on this page.
For any further questions about shipping, please feel free to contact us at lichun8891@gmail.com.